Frequently Asked Questions
Frequently Asked Questions
π¦ When will my order arrive?
Orders are processed within 1β2 business days and delivered within 2β5 business days in Germany.
π Where do you deliver?
We currently ship within Germany.
π How can I track my shipment?
You will receive a tracking link via email after dispatch.
π³ Which payment methods do you accept?
We accept secure payment methods such as:
β’ Visa
β’ Mastercard
β³ What if my delivery is delayed?
Contact us at info@carzyq.com and weβll assist you.
π Can I return my order?
Yes, within 30 days if conditions are met.
β What if I receive a damaged or incorrect item?
Notify us within 7 days with photos and order details.
π Are your necklaces suitable for everyday wear?
Yes. Our necklaces are designed for both daily use and special occasions.
π¬ Need more help?
Email: info@carzyq.com
Phone: +49 15510 900929
Business hours: Monday to Friday, 9:00 AM β 5:00 PM